SORELEK

At SORELEK, we want to ensure the highest quality and safety for your residential electrical and solar equipment. Because solar components are specialized, high-voltage equipment, we implement a strict yet fair return policy to ensure all products delivered to our clients are brand new, certified, and structurally safe.

Please read our policies carefully before making a purchase.

General Return Window and Eligibility

We offer a strict 7-day return and exchange window starting from the exact calendar date you receive or receive delivery of your items.

To qualify for an exchange or refund under the Consumer Act of the Philippines (Republic Act No. 7394), your item must meet the following criteria:

  • Factory Defects: The item must have an inherent manufacturing defect, technical malfunction, or structural issue that prevents it from performing its intended purpose.
  • Wrong Item Delivered: The component delivered does not match the product code, brand, or model specified in your sorelek.com checkout confirmation.
  • Unused Condition: The equipment must be completely uninstalled, unused, unaltered, and kept inside its original manufacturer packaging with all original seals, technical manuals, and brackets intact.
  • Proof of Purchase: You must present your original Sales Invoice, Official Receipt, or digital order confirmation from sorelek.com.

“Change of Mind” Policy

In strict compliance with the Department of Trade and Industry (DTI) guidelines, SORELEK TRADING OPC is not legally obligated to accept returns, exchanges, or provide refunds due to a “Change of Mind.”

We encourage you to double-check your property’s electrical compatibility, inverter capacities, and cable requirements before finalizing your checkout. If you are unsure about technical sizing, please contact our web administration team for a pre-purchase assessment.

Return Shipping Costs and Fees

  • Customer Responsibility: The customer is solely responsible for organizing and paying all return shipping costs, delivery fees, and cargo logistics required to transport the item back to our designated facility. Shipping costs are completely non-refundable.
  • No Restocking Fees: We believe in fair transactions. SORELEK TRADING OPC does not charge any restocking fees for items returned within the 7-day window that meet all our eligibility and unused packaging criteria.

Non-Returnable and Non-Refundable Items

The following items cannot be returned, exchanged, or refunded once opened, used, or customized:

  • Custom-Cut Materials: Solar cables, conduits, and heavy copper wiring that have been measured and cut specifically to fulfill your home order layout.
  • Installed Equipment: Any solar panel, battery storage bank, solar inverter, or circuit breaker that has already been mounted, wired, or connected to your home’s main grid (as we can no longer guarantee its electrical safety for future customers).
  • Special Order Items: Non-stock electrical items explicitly ordered from international or third-party suppliers upon your special request.

Custom Solar Installation Cancellations

If you contracted SORELEK TRADING OPC for a complete home solar installation project and have already paid a deposit:

  • Pre-Engineering Cancellation: If you cancel the project before our technical team applies for local building/electrical permits or dispatches materials, you are eligible for a refund of your deposit, minus a 10% administration and site-assessment fee.
  • Post-Procurement Cancellation: Once permits have been applied for or structural equipment has been shipped to your home address, deposits become non-refundable to cover logistics, processing costs, and acquired equipment.

Return and Inspection Process

To initiate a return or exchange:

  1. Submit a Request: Contact our administration team at contact@sorelek.com within 7 days of delivery with your order number and clear photos/videos showing the technical defect or wrong delivery.
  2. Technical Inspection: Once approved for drop-off, you must ship the item to our facility. The item will undergo physical testing by our engineering team to verify the defect.
  3. Determination: If our team determines the malfunction was caused by improper user installation, electrical surges in your home, or accidental dropping by the buyer, the return request will be denied, and the item will be sent back to you at your expense.

Refund Methods

Once your return is physically inspected and officially approved, we will process your refund using your original payment method:

  • Digital Gateways (GCash / Maya / Credit Cards): Refunds will be routed back through our e-commerce payment processors. Processing timelines vary depending on your bank’s banking cycles (usually 5 to 15 business days).
  • Bank Transfers / COD Orders: Refunds will be credited to your designated Philippine bank account via secure bank deposit.