SORELEK

SORELEK TRADING OPC respects your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you purchase our retail products, request a solar/electrical consultation, or use our residential installation services.

By engaging with our services, visiting our website, or submitting your information to us, you consent to the data practices described in this policy.

Information We Collect

We collect personal and technical information necessary to design, quote, and install safe solar and electrical systems for your home. This includes:

  • An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available on automattic.com/privacy. After approval of your comment, your profile picture is visible to the public in the context of your comment.
  • Property & Utility Information: Type of residence (house/condominium), home ownership status (owned/rented), average monthly electricity utility bills, annual power consumption, and current utility provider details.
  • Technical & Site Details: Roof structure type, electrical layout specifications, and photos of your property required for engineering assessments and solar panel or inverter sizing.
  • Financial & Payment Information: Billing details, proof of payment, and transaction records processed via our authorized payment channels.

How We Use Your Information

We process your personal data for clear, legitimate business purposes, including:

  • Consultation and Quotation: Evaluating your energy needs to recommend correct solar package sizes, battery capacities, and electrical setups.
  • Project Execution & Installation: Coordinating delivery, dispatching technical and engineering teams, and completing residential installations.
  • Permitting and Compliance: Processing local government permits, net-metering applications, or utility provider documentation required by law.
  • Customer Support & Warranty: Managing after-sales service, system maintenance, and equipment warranties.
  • Legal Obligations: Complying with Philippine tax laws, accounting rules, and regulatory requirements.

Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We share data only with trusted partners involved in fulfilling our service to you:

  • Technical & Logistics Partners: Subcontracted electricians, installation engineers, and delivery logistics providers.
  • Equipment Manufacturers & Suppliers: For hardware warranty registration and technical troubleshooting.
  • Utility & Government Agencies: Local distribution utilities (e.g., Akelco or local electric cooperatives) and local government units strictly for project approvals and net-metering setup.
  • Service Providers: Third-party accounting, legal, or digital payment processing platforms.

Data Security and Protection

We implement reasonable and appropriate physical, technical, and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or loss. These measures include password-protected databases, secure physical record storage, and restricted data access only to authorized personnel.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, to provide warranty and maintenance support, or to comply with applicable Philippine financial, tax, and legal requirements. Once data is no longer needed, it is securely deleted, shredded, or anonymized.

Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the right to:

  • Be informed whether your personal data is being processed.
  • Access and request a copy of your personal data.
  • Correct or update inaccurate or outdated data.
  • Object or withdraw consent to processing under specific circumstances.
  • Erasure or blocking of your data from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operational procedures or compliance with legal updates. The revised version will be posted on our official communication channels or website with the updated effective date.

Inquiries to This Privacy Policy

If you have questions, concerns, or wish to exercise your data privacy rights, you may reach our Data Protection Officer (DPO) at:

If you are unsatisfied with our handling of your privacy concerns, you may lodge a formal complaint with the National Privacy Commission (NPC) via privacy.gov.ph.